Virtalent - iFlair Web Technologies

About Virtalent

Virtalent was founded by entrepreneurs who are living in the UK. Before they were working they found an insight that there was no proper guidance for people which can help in managing business tasks.

After working on so many jobs they realized and started Virtalent who help business and professional people to transform and improve their operational efficiency, improvement areas related to work

Its aim is to manage the relationship with their clients and help them to grow their business where they provide the VA (virtual assistant) who can manage important tasks and notifications which can guide in increasing efficiency in business or in work.

The company works in managing the diary, email, content writing, market research, Sales management, project management and many more.

Issues faced

Trust and confidence by user

Streamline process flow

Bridging the gap between marketing and people

Promote the business

Improve the quality of work

Building relationships

Our Approach

The client had knowledge of marketing but he didn’t have the website to show the social proof to their clients. So for managing and making a customer centric approach we had a discussion through which we can help them in making the website which not only helps in getting leads but also helps in managing the task, relationships with the client.

In our meeting he showcased how they want to help people in their business and how they will help in managing the task. They use their employee as a virtual assistant which helps in managing tasks and completing the task on time.

Virtalent process

Clients requirements
Analyze the task
Project estimation
Delivery work
Feedback form

The challenge

Task management

We have created the task management in the backend where all the tasks for the particular VA will be managed and the managers will maintain the project.

Pricing analysis

To manage with the competition we have done the competitor analysis where the competitor changes the structure or pricing anytime then it will be adjusted by the admin as per the market standards.

Customer Feedback form

Whenever the task has been completed from our side. It always provides the form for the user for what particular things he is satisfied with and what our company can improve. Virtalent believes in learning and growing as per the client’s success always.

SWOT Analysis

Strengths

Relationship with the Clients
Identifying Gaps
Managing the task

Weakness

Complex project
Domain specific knowledge
VA offline availability

Opportunities

Operational efficiency
Marketing analysis
Managing the leads

Threats

Competition
Pricing
Low Internet speed

Strategic solutions

Task management
- We have created the boards for the VA who will manage the task in a very efficient way. If there is any concern he will create the ticket for the particular task with id and submit it to the manager which can help in resolving the issue.
Customer Feedback form
- Simple forms will be created for each task where user will give us the rating for the forms and which will help in knowing improvements and our VA work where they can know on learning and improving for the particular work.

Change request form
- The changes which are needed in the task can be easily changed after knowing their requirements and for the particular changes and then we provide the invoice payment for that Change request of the particular task.
Managing work online
- The VA will be managing all the tasks via online they will be using communication tools whichever the client prefers.